RootWell Policies

    Shipping & Delivery

    Honest delivery, honestly priced. No inflated shipping fees, no hidden charges — what the courier charges us is what we share with you on WhatsApp before you pay.

    Free shipping on orders above ₹1,499

    Bundle 2+ products and your order ships free anywhere in India. Below ₹1,499, we charge exactly what the courier charges us — typically ₹79–₹199 depending on your pincode and weight. Your exact amount is confirmed on WhatsApp before you pay.

    Delivery Charges by Zone

    Order ValueDelivery Charge
    Above ₹1,499FREE 🎉
    Below ₹1,499₹79–₹199 (actual courier rate by pincode)
    Remote pincodes (NE, J&K, Andaman)Small surcharge — always quoted upfront
    Cash on Delivery (COD)+₹40 handling fee

    We use Delhivery and India Post. Rates are calculated by the courier based on your pincode and parcel weight. We do not mark up delivery charges.

    Delivery Timelines

    • Handling time: 1–2 working days. Every pouch is freshly packed after your order is confirmed.
    • Metros (Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata): 3–5 days.
    • Tier-2 / Tier-3 cities: 4–7 days.
    • Remote pincodes (North-East, J&K, Andaman): 6–10 days.

    Payment Options

    • UPI (GPay, PhonePe, Paytm) — recommended, instant confirmation.
    • Bank transfer / IMPS / NEFT.
    • Cash on Delivery (COD) — flat ₹40 fee added.

    How Ordering Works

    1. Message us on WhatsApp +91 95080 85507 with the products you want.
    2. Share your pincode + delivery address.
    3. We confirm the exact delivery charge and total amount.
    4. You pay (UPI / bank / COD).
    5. We dispatch within 1–2 days and share your courier tracking link.

    Every order is personally confirmed — no auto-bots, no marketplace middlemen. This is how Muskan's mother used to send her son's school tiffin: by hand, with care.

    Damaged or Lost in Transit

    If your pouch arrives damaged, leaking, or the parcel is lost in transit — message us on WhatsApp within 48 hours of delivery with a clear photo. We'll ship a free replacement, no return required. Full details on our Return & Refund Policy.

    Questions? Talk to us directly.

    Pincode checker? Bulk order? Gift wrap? Just message us — we respond personally within a few hours on most days.