Damaged, Defective, or Wrong Item Received
We carefully inspect and seal every unit before dispatch. In the unlikely event that your order arrives damaged, tampered with, or you receive the wrong item, we will make it right.
- Contact us within 48 hours of delivery on WhatsApp at +91 70045 96050 or email rootwell12@gmail.com.
- Share clear photos/video of the outer packaging, the product, and the issue.
- Once verified, we will ship a free replacement at no extra cost — no need to return the damaged item.
Order Cancellations
Orders can be cancelled before dispatch only. Once your order is handed over to the courier, it cannot be cancelled. To cancel, message us on WhatsApp at +91 70045 96050 with your order ID. Approved cancellations are refunded to the original payment method within 5–7 business days.
Refund Method & Timeline
Where a refund is approved (cancellation before dispatch, or replacement not possible for a damaged shipment), it is processed to your original payment method within 5–7 business days of approval. Bank settlement timelines may add 2–3 additional working days depending on your provider.
Non-Returnable Situations
- Change of mind, personal preference, or taste.
- Opened, partially used, or tampered units.
- Allergic reaction or medical sensitivity (please consult a physician before use; full ingredient list is available on the product page).
- Requests raised more than 48 hours after delivery.
- Products purchased outside root-well.com or our authorised channels.
Why We Don't Accept Returns
RootWell is an ingestible Ayurvedic powder. As per food, supplement, and wellness-product safety norms in India, opened or returned consumables cannot be re-sold or restocked. This policy protects every customer's health and ensures every package you receive is freshly sealed by us.
Contact Us
Any question about this policy? We respond within a few hours on most days.